Aligning Organizations Around Citizen Needs

When organizations – public sector, civil society, or private sector – are operating out of alignment with the needs, values, and desired outcomes of the people they serve, they often exhibit the following symptoms:

• * Decreasing Trust in the Organization & Product
• * Low Solution Adoption & Unclear Value Prop
• * Diminishing User Satisfaction & Employee Satisfaction
• * Slow Time to Market & Low Value-Creating Throughput